We assure that you will receive your order 99.99% damage & defect free but still in case if you receive your order defected, damaged or tempered simply just follow these steps.
- Take pictures of damaged or defected part
- Inform us immediately and send those pictures on whats app (+91-942-761-5397) or mail us firstname.lastname@example.org with your order ID and details
- We will inspect pictures and call you back to confirm your complain
- After confirmation same courier company will collect damaged product and will send back to us
- After receiving and inspecting your damaged product we will send back the new one as a replacement
- Sit back and relax until you receive your replaced product
My return requested is being rejected, why? On these circumstances return request may be rejected.
Sometimes it becomes impossible to replacement due to the following:
- Return/Replacement request is made after 48 hours of receiving the product.
- Product sent for return is damaged because it is not in the same condition as you received it
- The product you ordered was custom made for you/ is a limited edition or was specially requested by you.
- If the product has been used
- If the items are returned without original accessories, warranty cards, original packaging, original boxes, invoice, accessories, freebies, coupons etc.
- If the product is tampered, not the one you received it or physically damaged.
Please, note that before ordering check your requirement and be aware of what you are buying. Good once sold will not be taken back at any condition. We offer replacement only if you receive damaged or defected product.
(Only if you receive damaged product)
To return an item simply call + 91-942-761-5397 or mail us email@example.com for an RMA # (Return Merchandise Authorization).
WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
If you receive a damaged or defective product call us immediately and we will arrange for the item to be picked up or send a prepaid return label at no-cost to you and do all we can to make you a happy customer.
Inspect and test your items immediately upon delivery. Save all packaging, and call us immediately at (91-942-761-5397). All we ask is that you call us within 24 hours of delivery so we can file a damage claim or pickup label. We will arrange for the item to be picked up from your location. Once the item arrives back we will send a replacement to you at our expense or refund the product if a replacement is not available. Customer may need to send photos of the problem, damage, or defect through whats app (+91-942-761-5397) or email firstname.lastname@example.org After 5 days customer shall be responsible for return shipping.
DO I HAVE TO PAY A RESTOCKING FEE IF I RETURN A PRODUCT?
We do not charge a handling or return fee as long as the item is returned in the same condition and packaging as received with 15 days of invoice date. We will arrange free replacement to you in case of damaged product.
CAN I BUY USING ANY INTERNATIONAL CURRENCIES?
You can use PayPal to pay and have it convert the currency for you, but Music Manchester only accept Indian Currency.
HOW DO I RETURN AN ITEM?
After confirmation of damaged product we will send courier man to collect that damaged product. If you do not inform us about damaged product within 24 hours after collecting, you will not be able to claim for replacement or return of a product.
HOW DO I SHIP IT BACK?
The safest way to ship an item is via a UPS store, FedEx Store, etc, and let “them” package & ship it for you so if it is damaged it is on them and not you. If the item you are returning arrives damaged (excluding prior damage en route from us) you will need to file a damage claim with your shipper. Do not ship your item back without original or sufficient packaging (or no packaging at all).
HOW LONG WILL IT TAKE TO GET MY REFUND?
Allow 2-4 business days (from delivery at our location) for returns to be inspected, restocked, and processed for refund. Refunds can take up to 4 days to show on your credit card once processed. Refund policy is valid only if we fail for replacement of damaged product. We do not take sold products back if there is no damage in it.
I DAMAGED MY PRODUCT! CAN I STILL RETURN IT?
Items showing wear, missing items, paperwork, or accessories, with torn or destroyed packaging, scratched, modified, peel off protectors removed, or other conditions making it non-resalable as new may be rejected. If any of the above applies, inquire before returning. If you find any problem in your product, visit that company’s service center.
WHAT CAN I DO IF I RECEIVED A PRODUCT THAT IS NOT LIKE THE PICTURE?
You have 7 days to return it for a refund or exchange.
Product images sometimes look different in color or texture than the actual product. The pictures are meant to give the buyer an idea of how the product might look, but can not be exact because lighting and/or your viewing device might show the color or texture different than intended. Products with wood grain will never be exact to the grain that you see in a picture because the images are not taken of every guitar because we might have hundreds of the same model. Instead, we take one guitars picture to give you an idea of how it might look. You can request a picture of the guitar you order before it ships to avoid having to ship it back.
CAN I RETURN A PRODUCT BECAUSE IT IS NOT SET-UP OR TUNED?
Musical Instruments are often made of wood, and are thus subject to acclimation (changes in climate). Setup, play-ability, and “action” are subject to change by the very nature that the climate, temperature, humidity, and other factors when the instrument is taken from one environment to another. Guitars can and often do require adjustment upon arrival. Guitars needing adjustment are not defective. Just like a new cell phone, a computer wifi, or bicycle, they can and do need set up despite being new in the box, and regardless of price. If the edges of the frets feel rough, it usually needs a little lemon oil or fret board conditioner to relax the grain. This is part of routine maintenance. We make no guarantee either express or implied as to the setup which should be adjusted locally to your climate. We will gladly assist you with any advice on adjustment, but can not issue return labels or make return policy exceptions based on action or routine maintenance. Your guitar could very well buzz upon arrival even if it were set up here before shipping. Please also note that basic adjustment or simple service is the responsibility of the customer, including a loose nut or screw, or other items that could need tightened or adjusted after shipment, all of which are a routine service and not a defect. All you need to self-tune your string instruments like guitar, sitar etc… Please, be careful while tuning your string instruments or else you might break the string and it doesn’t cover in warranty.
IS SHIPPING COST REFUNDED?
Outbound shipping costs are not refundable. If an item is defective or damaged, we will replace it at our expense, however, if you opt for a refund then it is simply a return and outbound shipping is not refundable. If free shipping was given, the shipping cost shall be deducted from any refund. If you do not keep the item and return it, you must also return the free shipping.
WHAT OTHER RETURN POLICY EXCLUSIONS MIGHT I NEED TO KNOW?
We reserve the right to open and inspect any item before shipping. The majority (but not all) of stringed instruments are opened and inspected, so it is likely to be re-taped. If you want an item in a factory sealed box, not inspected, and want to assume the risk, please call and request this in advance. Note that requesting this is at your own risk and will waive any right to return shipping labels or shipping refunds since you request that we not inspect it. Exchange only items include: Custom made items, Microphones (wireless or wired), all recording devices, any perishable item, cymbals, guitar pickups, any form of fluids, fog smoke or haze machines or parts and Oversized items including drum sets, PA Speakers, Guitar Cabinets, Bass Guitar Packages, Light trussing, or any item over 60lbs. These items are exchange only for the same model if defective and you call within 5 days of shipment for RMA#. Used Items are sold as is without warranty and are not returnable for any reason.